Shipping & Delivery Policy

Order Processing Time
All orders are processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Time
We ship worldwide using trusted carriers such as USPS, UPS, DHL, YunExpress, and other partners depending on the destination.
Estimated delivery times:

United States: 5–12 business days
Europe: 7–15 business days
Australia / New Zealand: 7–12 business days
Asia: 5–10 business days
Other regions: 10–20 business days

Actual delivery time may vary depending on customs clearance, local logistics conditions, or uncontrollable delays.

Shipping Cost
Shipping fees are calculated at checkout based on destination and package weight.

Order Tracking
Once your order is shipped, a tracking number will be sent to your email. You can track your order on our website or the carrier’s website directly.

Lost or Delayed Packages
If your package shows delayed or stuck in transit for more than 15 days, please contact us and we will assist you.

Contact Us
For any shipping-related questions, please contact our support team:
service@getprowell.com